Effective Telephoning Skills

Effective Telephoning Skills

Our interactive course outlines key skills and provides opportunity to practice and get feedback.
This course will ensure that participants create a positive impression and understand how to communicate efficiently and effectively when using the telephone.

Participants who complete this course will be able to:

  • Practice small talk technique to build relationships
  • Apply and get feedback on techniques to accurately exchange information
  • Learn best practice for pausing and the use of fillers
  • Summarize and clarify action to conclude a call professionally

Additional course content:

  • Role of non verbal communication
  • Building rapport (the verbal handshake) and gathering information
  • Using positive language and taking ownership of call

Course Length:

This course can be delivered in one full day or two half-day sessions