Effective Client Management

Effective Client Management

A practical course on how to build business relationships. Participants are introduced to best practice and given feedback on their application of these skills in work-related role-plays.

Participants who complete this course will be able to:

  • Identify and prioritize key client management skills
  • Understand the need to actively manage expectations
  • Learn and practice techniques to diplomatically push back unrealistic client requests
  • Practice techniques to manage crisis situations

Course content:

  • Understanding your working relationships from your client’s point of view
  • Building relationships by demonstrating you put the client’s interests first
  • Customer service – advanced skills
  • Key skills for negotiating complex situations

Course Length:

This course can be delivered in one full day or two half-day sessions